Reliable USA and international delivery: We aim to provide clear timelines, dispatch updates, and tracking where available.
Lead times depend on your order volume and customisation level.
Company: Great Custom Boxes
Overview
- We ship across the USA and to many countries worldwide.
- Timelines depend on order volume and customisation level.
- Tracking and status updates are provided where available.
Production & Handling Times
- Production starts after proof approval and payment confirmation.
- Typical production time is 7–10 business days.
- Complex finishes may require extra time; we will advise you in advance.
Orders close at 12:00 PM (ET) Eastern Time (New York).
Shipping Methods
We use trusted carriers depending on destination, parcel size, and service level:
- Royal Mail
- DPD
- DHL
- Other reputable couriers for freight, pallets, or bulk dispatch
Estimated Delivery Times (After Dispatch)
- USA Mainland: 1–3 business days
- Northern Ireland: 2–4 business days
- EU: 3–7 business days
- International: 5–12 business days
Please note: rural areas, customs processing, and peak seasons may extend delivery times.
Shipping Costs
- Free shipping
Tracking & Notifications
- We email tracking details when your order ships (where tracking is available).
- Some freight services may provide limited or milestone tracking only.
Delays, Lost Parcels, or Incorrect Addresses
- Contact us if your parcel is late or tracking appears stalled.
- We will open a courier investigation where appropriate.
- Please check your delivery address carefully at checkout.
- Incorrect addresses may cause delivery delays, additional charges, or return-to-sender.
Responsibility Disclaimer
- We are not liable for courier delays once an order has been dispatched.
- We will support claims and provide documentation when required by the courier.
Contact Us
For shipping questions, email:
Customer support
Email: sales@greatcustomboxes.com
Call Now: +1 757 500 9595
Address: 295 5th Ave, New York, NY 10016, USA
